Got Questions?
FAQ
Everything you need to know about CoreRise products, shipping, and returns.
ORDERS & SHIPPING
How long does shipping take?
Standard shipping takes 5–10 business days. Once your order ships, you'll receive a tracking number via email.
Do you ship worldwide?
Yes! We ship to most countries worldwide. Free shipping is available on all orders over $50.
How do I track my order?
Once your order is dispatched, you'll receive an email with your tracking number. You can also visit our Track Order page.
Can I change or cancel my order?
Orders can be modified or cancelled within 12 hours of placement. Contact us immediately at support@corerise.com.
RETURNS & REFUNDS
What is your return policy?
We offer a 30-day money-back guarantee on all products. Return the item in original condition and we'll issue a full refund — no questions asked.
How do I start a return?
Email us at support@corerise.com with your order number. We'll process your refund within 3–5 business days of receiving the item.
What if my product arrives damaged?
Contact us within 48 hours of delivery with photos and we'll send a replacement immediately at no additional cost.
PRODUCTS
Are the back stretchers safe to use?
Our back stretchers are designed for safe home use. Start on the lowest setting. If you have a pre-existing condition, consult your doctor before use.
How often should I use the back stretcher?
For best results, use 10–15 minutes per session, 1–2 times daily. Most customers feel results within the first week.
What weight capacity do your products support?
Our back stretchers support up to 300 lbs. Specific weight limits are listed on each product page.
STILL NEED HELP?
Our support team is available 7 days a week and happy to help with any questions you have.
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